This page contains details on our accessibility statement, it also contains information on our onsite accessibility tools, these can help how you view our website.

Accessibility statement

Accessibility statement for Broadland and South Norfolk Home Options

This accessibility statement applies to southnorfolkandbroadlandhomeoptions.org.uk

This website is run by Broadland District and South Norfolk Councils.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some link text is too generic
  • you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email

South Norfolk: housingadvice@s-norfolk.gov.uk

Broadland:housing.options@s-norfolk.gov.uk

  • call 0808 168 2222

We’ll consider your request and get back to you in 14 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • email

South Norfolk: housingadvice@s-norfolk.gov.uk

Broadland: housing.options@s-norfolk.gov.uk

  • call 0808 168 2222

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

South Norfolk Home Options is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some page content is not contained by landmarks. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). Our website supplier Abritas is aware of this issue and is working to resolve it in a future release, to be live by September 2021.

Some ID attribute values are not unique. This fails WCAG 2.1 success criterion 4.1.1 (Parsing). Our website supplier Abritas is aware of this issue and is working to resolve it in a future release, to be live by September 2021.

Disproportionate burden

 We do not have any content that would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

Third party content

The Recaptcha container does not contain focusable elements, is not contained by landmarks, and the colour contrast ratio does not meet WCAG 2.1 AA standards. These issues occur in the third party code and so are exempt from the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

Preparation of this accessibility statement

This statement was prepared on 25 March 2021. It was last reviewed on 25 March 2021.

This website was last tested on 22 March 2021. The test was carried out by South Norfolk District Council and Abritas (Civica) using Axe, Siteimprove plugin, WAVE plugin and manual testing methods.

We used this approach to deciding on a sample of pages to test where they have been highlighted as having accessibility issues through the automated and manual monitoring of content accessibility.

How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader 

AbilityNet has advice on making your device easier to use if you have a disability.

  • You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
  • WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation. 
  • Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Preparation of this accessibility statement

This statement was prepared on 13th December 2020. It was last reviewed on 13th December 2020.

Change size of text

It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.

Language translation

There are lots of options available for you to translate pages on our website into other languages: