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Housing Register Applications

Published: Thursday 9 May 2024

We currently have a backlog of Housing Register applications. This means it is currently taking approximately 3-4 months for your application to be assessed from the date we have received all the required documents, including all supporting evidence. 

Please only apply to the housing register if you are eligible. To check if you are eligible, please see our do I qualify page.

We will require proof of all details listed therefore applying when not eligible will only delay eligible applications whilst also causing you unnecessary work. 

Please note if you have not sent any supporting documents/evidence we may contact you sooner to ask that these are provided, this is to ensure that when we get to your application, we can deal with it as soon as possible. You can upload all the documents required via your Customer Account, and there is a list of all the information required. The easiest way to do this is on a smart phone, please see our guidance here.

Please refrain from contacting us regarding your application during this time, especially if it is only to chase progress unless you are threatened with homelessness and your need to move is urgent. We are receiving a number of calls of this nature, and it is causing further delay in progressing register application.